Last updated: November 4, 2026
This Refund & Cancellation Policy explains how cancellations and refunds work for services purchased from Globdigi (“we”, “us” or “our”). Because we provide professional services rather than physical products, there are no product returns. Where a written proposal or agreement with you says something different, that agreement applies.
1. Cancelling a Service
- Monthly services (such as ads management, SEO and automation retainers) can be cancelled by giving 30 days’ written notice by email. Services continue, and remain payable, until the end of the notice period.
- Project-based services (such as website, software or app development) can be cancelled in writing at any time. Work completed up to the cancellation date, and any third-party costs already incurred, remain payable.
2. Refund Eligibility
- If you cancel before any work has started, you will receive a full refund of the fees paid, minus any non-refundable third-party costs already incurred.
- If you cancel after work has started, fees for work already completed are not refundable. Any amount paid for work not yet started may be refunded on a pro-rata basis.
- Fees for a monthly service period that has already started are not refundable.
3. Non-Refundable Items
- Advertising spend paid to platforms such as Google, Meta or Microsoft. These amounts are controlled by the platforms, and any refunds are subject to their own policies.
- Third-party purchases made on your behalf, such as domains, hosting, themes, plugins, software licences, stock assets and paid tools.
- Setup, audit, strategy and consultation fees once the work has been delivered.
4. How to Request a Refund
Email info.globdigi@gmail.com with your name, company, the service involved, the payment date and the reason for your request. We will review and respond within 7 business days.
5. Refund Processing
Approved refunds are issued to the original payment method within 7 to 10 business days of approval. The time it takes for the amount to appear in your account depends on your bank or payment provider.
6. Changes to This Policy
We may update this policy from time to time. Changes take effect when they are posted on this page.
7. Contact Us
- Email: info.globdigi@gmail.com
- Phone / WhatsApp: +91 82005 90122
- Or use our contact page.
See also our Terms & Conditions and Privacy Policy.